PARENTS
In the app:
- Open the main menu in the top left-hand corner of the app.
- At the top of the main menu, tap your profile photo to view your profile settings.
- Scroll down and tap on any field you need to update.
You can update your name (contact info), email address, phone number, profile photo, payment methods, etc.
Great news! Your membership with your nanny agency includes Sitter Premium membership! As long as you’re a member of the agency, you have access to all of Sitter’s premium features including payments, recurring bookings, and storing the critical family info your sitter needs to make sure they’re covered wherever they are with your kids. Additionally, all booking fees for the agency are included in the total price at the time of payment.
When setting up your booking request, in the “Sitters to Request” section, you can click on “Deselect All” and then tap on your favorites and your request will be sent to them.
Once you’re home, the nanny will finalize the end time directly in the app. You can review the details and add any tips or reimbursements within 24 hours before your credit card will be charged. Once you’ve reviewed it, you will be charged on the credit card you provided during your set-up.
Forget to review the final booking details? No problem- your credit card will be automatically charged 24 hours after the sit so the nanny will still get paid.
To cancel a booking, go to “My Bookings” and tap on the booking you need to cancel. Tap “Cancel Booking” then add your reason for canceling. A message will be sent to the sitter(s) and the booking will be canceled.
BABYSITTERS & NANNIES
In the app:
- Open the main menu in the top left-hand corner of the app.
- At the top of the main menu, tap your profile photo to view your profile settings.
- Scroll down and tap on any field you need to update.
You can update your name (contact info), email address, phone number, profile photo, payment methods, etc.
Yes! If you have a client who you don’t see on the app, contact your agency so they can reach out to the client and get them set up with the app.
Previously, clients used to pay a separate booking fee through the agency. Now these charges are included in the hourly rate they pay. The amount that is paid to you will remain the same as set by your agency. Please contact them if you have any questions.
It will be your responsibility to finalize the time of the sit at the end of the job to ensure you get paid the correct amount. Once the parent returns home, go to your booking screen and either stop the timer or go the confirmation screen and adjust the final time (if necessary). Once you confirm the time and number of children, a message will be sent to the parent to review and add any tips or reimbursements.
You have 24 hours to complete this before the original booking time will be charged. However, you want to make sure you complete this ASAP in order to receive the correct amount and get paid more quickly.
Parents pay with a credit card and the money is securely deposited into your bank account. To get instant payments, you can set up a debit card. There is a 1.5% transaction fee to process the instant payment. Or, you can set up your bank account and receive your payment within 2-3 business days for free.
Sitter does not withhold taxes. It is the responsibility of the nanny and family to follow proper IRS guidelines.
You can cancel a booking by going to “My Bookings”, selecting the booking, and tapping “Cancel Booking”. Enter a reason why you’re canceling and confirm. The parent will be notified that you’ve canceled.
Please be aware that not only does canceling a confirmed booking cause a lot of stress for the parent but it will also hurt your overall quality score maintained in Sitter. If you’re canceling on short notice, also be sure to call your agency so they can assist the client if needed.
You will receive a notification that the family has canceled the booking. The notification includes the date and time you were initially scheduled to babysit.
