AGENCY

How do sitters get paid?

At the end of a booking, the parent has a 24 hour period to add tips/reimbursements and then their credit card is automatically charged.  The sitter has the choice between receiving instant payments (1.5% transaction fee) or standard payments (free and received within 2-3 business days).

How is payment handled through the app?

At Sitter we use a third party payment software called Stripe. Stripe is used by companies like Lyft and Airbnb so you can feel safe knowing your information is secure.

What happens to our booking fees?

Your experience with Sitter is completely customized. Your booking fees will be easily built into a flat rate seen by your clients. You’ll still receive your booking fees, only now it will be bundled into the total hourly rate the parents pay. You determine a flat rate the parents pay and the rate the nannies get paid.

Who employs the nannies?

You do! Sitter is designed to be a platform for your agency to thrive. Your agency nannies will always be affiliated with your business.

What if I have employees and contractors?

No problem! Payments can be handled two ways. The money can be sent directly to the nanny or the payment can go to the agency for employee payroll.

How does a client/parent book a sitter?

When a parent needs a sitter, all they need to do is tap “Book a Sitter” on the home page, fill in the details of the booking, and a request will be sent to all of your agencies’ available nannies. From there the sitters can either accept or decline the request. First person to accept the request gets the job!

Will we lose our personal touch?

Not at all!  By adding technology, you’re offering your clients more options so they can choose the channel that works best for them. You’re also freeing up your staff’s time to provide more proactive personal touches like follow-up calls. Plus, you can still manage the assignment of nannies to clients in the app to ensure they are getting care from the most appropriate providers

What will I do with all this free time?!

By reducing the amount of time spent on temporary care assignments, you’re able to focus on what you do best- permanent placements and curating the best childcare providers.  Or take a trip to the beach…it’s your free time!

PARENTS

How do I update my profile information?

In the app:

  1. Open the main menu in the top left-hand corner of the app.
  2. At the top of the main menu, tap your profile photo to view your profile settings.
  3. Scroll down and tap on any field you need to update.

You can update your name (contact info), email address, phone number, profile photo, payment methods, etc.

Is there a fee to use Sitter?

Great news! Your membership with your nanny agency includes Sitter Premium membership! As long as you’re a member of the agency, you have access to all of Sitter’s premium features including payments, recurring bookings, and storing the critical family info your sitter needs to make sure they’re covered wherever they are with your kids.   Additionally, all booking fees for the agency are included in the total price at the time of payment.

How do I send a booking request to my favorite nannies?

When setting up your booking request, in the “Sitters to Request” section, you can click on “Deselect All” and then tap on your favorites and your request will be sent to them.

How is the final payment charged after the sit?

Once you’re home, the nanny will finalize the end time directly in the app. You can review the details and add any tips or reimbursements within 24 hours before your credit card will be charged. Once you’ve reviewed it, you will be charged on the credit card you provided during your set-up.

Forget to review the final booking details? No problem- your credit card will be automatically charged 24 hours after the sit so the nanny will still get paid.

What if I have to cancel a booking?

To cancel a booking, go to “My Bookings” and tap on the booking you need to cancel. Tap “Cancel Booking” then add your reason for canceling. A message will be sent to the sitter(s) and the booking will be canceled.

NANNIES

How do I update my profile information?

In the app:

  1. Open the main menu in the top left-hand corner of the app.
  2. At the top of the main menu, tap your profile photo to view your profile settings.
  3. Scroll down and tap on any field you need to update.

You can update your name (contact info), email address, phone number, profile photo, payment methods, etc.

How do I set or update my availability?

You can set or change your availability at any time. Just go to your profile, tap “Update Your Availability” and select the different times you’re currently available. Going out of town? No problem. Deselect any of the boxes where you will no longer be available and your clients will see that you are not available at the time of booking.  Have other plans come up?  Don’t sweat it.  You can always decline a booking request when it comes through.

Can the families I already nanny for use Sitter?

Yes! If you have a client who you don’t see on the app, contact your agency so they can reach out to the client and get them set up with the app.

My hourly rate looks different. How can I set or change my hourly rate?

Previously, clients used to pay a separate booking fee through the agency.  Now these charges are included in the hourly rate they pay.  The amount that is paid to you will remain the same as set by your agency.  Please contact them if you have any questions.

How is the final payment charged to the parent?

It will be your responsibility to finalize the time of the sit at the end of the job to ensure you get paid the correct amount. Once the parent returns home, go to your booking screen and either stop the timer or go the confirmation screen and adjust the final time (if necessary). Once you confirm the time and number of children, a message will be sent to the parent to review and add any tips or reimbursements.

You have 24 hours to complete this before the original booking time will be charged. However, you want to make sure you complete this ASAP in order to receive the correct amount and get paid more quickly.

How do I get paid?

Parents pay with a credit card and the money is securely deposited into your bank account.  To get instant payments, you can set up a debit card.  There is a 1.5% transaction fee to process the instant payment.   Or, you can set up your bank account and receive your payment within 2-3 business days for free.

How are taxes withheld?

Sitter does not withhold taxes. It is the responsibility of the nanny and family to follow proper IRS guidelines.

What if I confirm a booking, but need to cancel?

You can cancel a booking by going to “My Bookings”, selecting the booking, and tapping “Cancel Booking”. Enter a reason why you’re canceling and confirm. The parent will be notified that you’ve canceled.

Please be aware that not only does canceling a confirmed booking cause a lot of stress for the parent but it will also hurt your overall quality score maintained in Sitter. If you’re canceling on short notice, also be sure to call your agency so they can assist the client if needed.

What if a family cancels my booking?

You will receive a notification that the family has canceled the booking. The notification includes the date and time you were initially scheduled to babysit.

Still have questions?