Faqs

Your experience with Sitter is completely customized. You can either have your service fees charged to the client’s credit card at the end of the booking or you can invoice them [...]

Notifications can be configured in your business settings.  To get there, click on the ‘cog’ icon in the top right corner of the system.  From there, select ‘Settings’ and [...]

Services can be set up to pay your caregiver wages in one of three ways.  The booking details will tell you how your job will be paid. If the service is set up to be paid by credit card/direct [...]

Sitter Pro uses a proprietary algorithm to match the best caregivers to a job.  It takes into account: Qualifications needed for the job Caregiver preferences (i.e. are they willing to work in a [...]

Clients are notified of the following updates: Job is filled/confirmed Job is reassigned to a new caregiver Job can’t be filled/canceled by the business Ready for checkout (after caregiver [...]

Caregivers are notified of the following updates: Job requests Job taken by another caregiver Job confirmation details Job modifications for jobs they are assigned to (time change, location [...]

At Sitter we use a third party payment software called Stripe. Stripe is used by companies like Lyft and Airbnb so you can feel safe knowing your information is secure. Stripe charges a 2.9% + [...]

The Sitter Pro app is completely free for your clients and caregivers to download and use.  Their usage of the app is included in your monthly subscription and doesn’t cost anything for them to [...]

Absolutely!  Your monthly subscription can be changed at any time- just let the Sitter team know and we can change it. Started on the ‘Book’ plan and want more flexibility?  Great!  [...]

The Broadmoor Nannies have a 48 hour cancellation policy. If the booking is canceled within 48 hours, the full amount of the reservation will be charged to your room. To cancel a booking in the [...]