When a family needs a caregiver, they will send a booking request to your business. The request will be sent out to the available and qualified caregivers and the first to accept, gets the job! If you are able to take the job, you can tap ‘Accept’ and the job will be confirmed with you.
If you can’t take the job, you simply decline it. If you could take the job under slightly different circumstances (maybe starting 30 minutes later), you can reply to your business with when you would be able to get there and they can still try to fill it with someone else or possibly change the time to meet your response if it also works for the family.