How do I update my profile information?
In the app: Open the main menu in the top left-hand corner of the app. At the top of the main menu, tap your profile photo to view your profile settings. Scroll down and tap on any field you need [...]
Can the families I already nanny for use Sitter?
Yes! If you have a client who you don’t see on the app, contact your agency so they can reach out to the client and get them set up with the app.
My hourly rate looks different. How can I set or change my hourly rate?
Previously, clients used to pay a separate booking fee through the agency. Now these charges are included in the hourly rate they pay. The amount that is paid to you will remain the same as set [...]
How is the final payment charged to the parent?
It will be your responsibility to finalize the time of the sit at the end of the job to ensure you get paid the correct amount. Once the parent returns home, go to your booking screen and either [...]
How do I get paid?
Parents pay with a credit card and the money is securely deposited into your bank account. To get instant payments, you can set up a debit card. There is a 1.5% transaction fee to process the [...]
How are taxes withheld?
Sitter does not withhold taxes. It is the responsibility of the nanny and family to follow proper IRS guidelines.
What if I confirm a booking, but need to cancel?
You can cancel a booking by going to “My Bookings”, selecting the booking, and tapping “Cancel Booking”. Enter a reason why you’re canceling and confirm. The parent will [...]
What if a family cancels my booking?
You will receive a notification that the family has canceled the booking. The notification includes the date and time you were initially scheduled to babysit.
